Terms and Conditions

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Folowly. Your use of this service constitutes acceptance of these terms.

SMS Disclosure

By opting in to our SMS services, you agree to receive text messages related to notifications, marketing offers, account authentication (2FA), and other service-related communications. Message frequency may vary.

Standard message & data rates apply according to your mobile carrier’s terms.

To opt out of SMS communications at any time, reply STOP to any message you receive. For assistance, text HELP.

For more details on how we collect and protect your data, please see our Privacy Policy.

Messaging Consent

You must explicitly consent to receive messages from Folowly. Consent can be given through channels including our website sign-up forms, paper forms, or verbally via customer service interactions.

Message Types and Frequency

Messages may include alerts, reminders, promotional offers, updates, and other relevant communications. Message frequency may vary based on your interaction with our services and preferences.

Data Rates and Charges

Standard message & data rates apply to any messages you send or receive. These charges depend on your mobile carrier’s terms and may affect your bill.

Opt-Out Instructions

Reply STOP to any message to unsubscribe from Folowly SMS communications.

Privacy Policy

Our Privacy Policy details how we collect, use, and protect your data. It is available on our website.

Message Delivery

Folowly does not guarantee that messages will be delivered without delay or failure. Delivery may be affected by factors beyond our control such as network issues or device compatibility.

User Obligations

By using Folowly’s messaging service, you agree to comply with all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including privacy, telecommunications, and commercial communications regulations.

Subscription Plans and Billing

Folowly offers three primary subscription plans:

£75/month: Includes a fully built booking website, access to the Folowly platform (web and mobile app), business phone number for texting and calling, CRM access and automations.

£99/month: Includes all features from the £75 plan plus remarketing campaigns, and customer review tools.

£199/month: Includes all features from the £99 plan plus AI features, email campaigns and access to the in built social media planner.

Subscriptions are month-to-month with no minimum term and you must give 1 month's notice in writing to [email protected]

Advance Payment & Auto-Renewal

Subscription fees are billed in advance and auto-renew until canceled. Payments are processed securely via Stripe.

Usage-Based Charges (Rebillable Costs)

Additional charges apply based on usage, including phone numbers, SMS/MMS messaging, voice calls, and number intelligence services:

Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month

SMS (US/Canada): $0.0079 per segment (inbound/outbound)

MMS (US/Canada): $0.02 outbound | $0.01–$0.02 inbound

Voice Calls: $0.0180/min outbound | $0.0085–$0.0220/min inbound

Number Intelligence: $0.005–$0.01 per function

Detailed pricing is in our documentation.

Clients maintain a digital wallet balance for usage charges, with automatic billing when funds run low.

No Refund Policy

All payments are final and non-refundable. Services are custom-built and immediately initiated upon signup.

Chargebacks Are Not Permitted

Chargebacks or disputes for services rendered are prohibited and constitute a breach of this agreement. Folowly reserves the right to provide evidence of contract acceptance and service delivery. Fraudulent chargebacks may lead to legal action.

Cancellation Terms

Cancel anytime. Cancellation takes effect at the end of the current billing cycle. No refunds for unused prepaid time.

Delivery of Services

Services are deemed delivered once:

Client’s website is completed and delivered

Platform and automations are set up

Login help and onboarding support are provided but not required for fulfillment.

Free Trials and Promotions

Free trials or discounts may be offered occasionally. Limited setup may occur during trials. Full service begins when billing starts. Discounts do not alter these terms.

Payment Failures and Service Suspension

If payment fails, we attempt up to 4 times over 3 weeks. After 48 hours of the first failure, account access is suspended until payment is made.

Consent and Agreement

By purchasing services or checking the agreement box, you confirm:

You have read and agree to these Terms

You accept the No Refund policy

You waive rights to initiate chargebacks for services rendered

Changes to Terms and Conditions

Folowly may update these Terms at any time. Changes will be communicated via our website or direct notifications.

Contact Information

Questions? Contact us at:

Email: [email protected]